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Reviews

What our customers say

Customer satisfaction is our top priority and it shows in our reviews. Here are a few kind words left recently by our customers. We appreciate you!

Everywhere you look, we’re getting rave reviews

My garage door broke on a Sunday.I called Precision because the online add said 24/7 and they had great reviews. A very pleasant female answered, took down my information, and told me Adam would call me Monday morning... when he was coming.At 7:56 am Adam called and said that he was 6 minutes away. A couple hours later my door was good as new. I highly recommend Precision!!And, if you’re lucky, you’ll get Adam!!!Thank you Dana Coreyread more
Great customer service from Erik. We had one of the torsion springs break. I went to Precision's web site at 7:45 am on a Saturday and did the on line chat to schedule service. I was given a window of 10am - Noon. ... Erik called about 9 am saying that the job he was on was taking a little longer and would be at my house around 11:15. I received a call from him at 10:45 telling me that he would be at my house in 30 minutes. Erik arrived on time and did an inspection of my door. Our door is only 5 years old and has been quite noisy. Erik recommended an overhaul package (replacement of all the parts with a lifetime warranty) and said it would take 2 hours. We agreed and Erik completed the job in 2 hours. The door is much quieter. Erik is very customer orientated and I would definitely recommend Precision for any garage door service.read more
Called 6-7pm friday for a tech to do a install. Tech called me at 8am and showed up to do a install. (Erik) showed up very professional looking and ready to get started. Erik walked through the steps of the install and... was very friendly. When finished erik went over everything and said we can call him anytime for any reason. Very professional and would recommend to anyone looking for great services and friendly people.read more
My appointment for garage door repair was handled quickly. The repair technician (Erik) did a complete inspection and we discussed all repair options. I choose the full overhaul (which included a lifetime warranty)... and Erik finished the job in less than 2 hours. The total price was reasonable and the garage door is running smooth and quiet. I am 100% satisfied and recommend this company for garage door services.read more
My garage door was making all kinds of strange noises lately. Also seemed a little sluggish going up and down. To boot it had not been serviced since we moved in over 5 years ago. I knew it was time for some badly... needed service.So I placed a call to Precision Door Service. Technician arrived on time, inspected the door, and explained what was needed to get it running in proper order. I found the technician to be very knowledgeable, pleasant, and responsive to all my questions. An hour later the door was running as good as the day it was installed. Very happy with Precision Door and the service they provided. Would definitely recommend them to a friend.read more
My husband and I are very happy with the service we received. We called this morning and the technicians came this afternoon, checked out our door and completed the needed repairs. They were very courteous and... professional and we will certainly recommend them and use them again if the need arises. Two thumbs up and five stars from us!read more
Erik arrived ahead of schedule, gave very professional and helpful advice and estimate, and did outstanding repair/upgrade of our garage door system. Worked like brand new. Nice and quiet. I don’t give many fives but... Erik earned it!read more
Erik was the absolute best. Professional, efficient and pleasant to be with.
Matt, called and asked to show early and was granted YES! He was very thorough in his explanation of what was going on. He presented 3 options. I chose 1 and has on record the other 2, to discuss with my wife if we want... to go ahead in the future. He was very accommodating.read more
Erik with Precision Door was excellent. I had a small problem with the door opening and Erik responded immediately and the problem was fixed in no time. Best service I have ever experienced!!!! I can not recommend... Precision Door enough for your garage door needs. Don’t waste your time calling anyone else. They are truly the best in the Wilmington and surrounding areas. Five stars is not enough for the service they provided!!!! Thank you Erik and Precision Door for such a fantastic job!!!!!!!read more
We had a great experience with Precision Garage Door. When our garage door stopped working they were able to send a technician the next day. Our tech was friendly and knowledgeable. He gave us a complete estimate before... starting the repair. Great service!read more
We just put our home up for sale 3 weeks ago unfortunately last week started having trouble with our garage door. We called precision and they sent Matt, Not only was Matt professional Matt also explained and showed in... detail what a home inspector would look at and explained in some cases a home inspector would make a very negative big deal about the age of my motor that red in plain sight 2005. Matt explained you've gotten longer than usual these motors are usually good for only 10 to 12 years so under his advice we changed everything and I'm so glad we did not to mention the silent belt drive next to our guest bedroom and exterior key pad... thank you Matt thank you Precision for a great job and honestly priced.read more
Eric came out on a Sunday to fix my jammed door and change the code. He was on time (actually) early and I paid extra to have the door lubed and show me to do it annually. Great service and would use them again!
These guys are great from start to finish. Customer service is very polite and helpful. I want to personally thank Erik and his team for stellar service. Merry Christmas and see you guys next time when we need new... springs.read more
I had someone come to my house to fix my garage door and it was worse when they left....I called Precision and Erik came out on a Saturday. He was extremely polite, very knowledgeable and did the job in the amount of... time he predicted. I am very happy and will always call them whenever I need anything to do with my garage door. I recommend them highly!!!read more
I called Sunday morning around 10:00 am about a broken torsion spring, and Eric the technician arrived by 11:00 am. Eric was very professional and he gave me a detailed estimate of the work to be completed. Due to... Eric’s excellent level of service, I would have given this review 6 stars if possible.read more
Great job. On time, polite, friendly, did what I asked, and I will call them again if needed! Latessa
Erik was AWESOME, very helpful, professional and very prompt. educated me on my garage door, thought me things I didn't know about it. David (the manager) is helpful as well, had a mishap later in the day, called the... office and they both called me back with KNOWLEDGEABLE information, fixed my issues all in the same way as before. I HIGHLY RECOMMEND this place for your garage door needs! OUTSTANDING RESULTS from the Garage Door Experience! They have a REPEAT customer in me.read more
They responded (arrived at my home) within two hours of my initial call and were professional and courteous. They replaced the torsion spring and adjusted the door in less than an hour. I would highly recommend them.
I tried to leave my garage BEFORE the door was completely up(yikes!) and dented one of the struts. Matt and Eric came out within 24 hours and fixed the dent and also "tuned up" the door with new rollers and reinforced... some areas. Everything was much better, but the next day the garage door got lodged on a piece of trim(we suspect) that had probably come loose with either my collision or all the work they had to do on the door just enough to cause the jam. Precision garage came out next day and spent another 5 hours putting new rails on and removing the trim and didn't charge me anything for the second trip! These guys are professional, competent, and tell you everything they're going to do and why. I highly recommend David Jones company and crew, they're great!read more
Wonderful, service cost effective, and efficient. Matt was great.
Matt did a great job servicing my garage today. They came and fixed my issue quickly and with a smile. I truly am grateful for how quickly and efficient they were. Thanks again!
They were prompt, courteous and diagnosed the problem right away. They repaired the problem quickly and I was able to continue on with the rest of my day knowing my garage door was no longer a problem.
I called Precision yesterday, late afternoon, and they were able to schedule an appointment for me first thing this morning. Matt and Bill were prompt, professional, and so sweet to my dog which always means extra... brownie points! They identified and fixed the problem with my garage door so quickly and even secured loose cords that I had prior to them arriving. I would highly recommend them for any garage door issue you may have.read more
Matt is excellent! Although we had an appt for tomorrow 9/18, he had a cancellation today and called to let us know that he could come today. That was a very great courtesy and we really appreciated his dedication to... the customer, his straight forward approach and clear explanation of the problem and solutions available. We are looking forward to our new door.read more
They were timely, repairs were made professionally , the technician knew his business .
Excellent Service! Casey did an excellent job with a difficult garage door! I highly recommend Precision Garage Door Service! 5 out of 5!
Casey arrived on time and did outstanding work to replace all the necessary components of my double car door. He worked efficiently and left me with a first class door opening system that i can have full confidence in... for may years, He even reprogrammed my in car openers to work with my new system. First class system and first class service tech. I would highly recommend Precision to anyone who needs their current system repaired or replaced.read more
I contacted Precision Garage Door on Sunday & they were at my house before 10:00 a.m. on Monday. Reviewed all of my options on the repair of the garage door springs, drums & cables. Jeremy was very professional &... courteous. Repair was timely & a good value for the money. I highly recommend Precision Garage Door.read more

Call Us Today

Let Precision Garage Door solve your garage door problems. Serving all of Wilmington, NC, we can fix broken springs, cables, openers, and more to get your door operating safely and correctly. For more
information or to schedule a service visit, please contact us today.

CALL 24/7: (910) 636-0150