Frequently Asked Questions
Home Owner Q & A
WHY PRECISION GARAGE DOOR?
We are locally owned. We are a part of our community and our customers are our neighbors.
We’re here 24/7 to answer the phones and get a tech scheduled to come out and fix your door as soon as possible.
Our Warranty is the best in the industry: All labor and repaired or replaced parts on your door system are covered for as long as you own your door.
Along with being Licensed, Bonded and Insured, our techs have to be professionally trained before they ever take a call.
At Precision Garage Door, we fix garage door problems quickly and correctly because we know your time is important. You can feel confident that we will be there for you when you need us!
WHAT'S THE DIFFERENCE BETWEEN PRECISION GARAGE DOOR OF WILMINGTON AND THE COMPETITION?
Our technicians are the most prompt and reliable in the business. When you make the call, our techs arrive on time, with fully stocked trucks and fully prepared to handle any problem with your garage door or opener.
Precision Garage Door of Wilmington has the best springs and parts in the industry. We only use commercial grade garage door parts.
You can be confident when you choose Precision Garage Door of Wilmington that the work we do for you will be completed properly, efficiently, and on time.
Don’t just take our word for it, check out our reviews!
WHAT ARE SOME COMMON BRANDS OF GARAGE DOOR OPENERS THAT YOU REPAIR AND REPLACE?
We repair and replace all major brands of garage door openers including Liftmaster, Genie, Craftsman, Chamberlain, and more. We also carry Precision garage door openers on our trucks for quick and easy opener replacement. No matter what, your garage door will be back up and running in no time!
DO YOU OFFER ANY SPECIALS OR DISCOUNTS?
We sure do! We have military and senior citizen discounts every day. We also offer specials for new garage doors, new openers, and services! See all of our current specials here.
DOES PRECISION GARAGE DOOR OFFER FINANCING OPTIONS?
Absolutely! We accept a number of payment options and we also offer flexible financing with the Wells Fargo Home Projects credit card. Get more information here.
WHEN SHOULD MY SPRINGS BE REPLACED?
Your garage door’s springs are arguably the most important and most dangerous part of your door. Springs wear out over time. Most springs are rated for about 10,000 cycles. Precision Garage Door of Wilmington installs only the highest quality springs that are rated for up to 60,000 cycles. When springs break, injury can result. If you have an older garage door, have your springs inspected by a professional technician and replaced if needed. If your door has two springs, a trained service technician should replace both, even if one is not broken. This will not only prevent any damage caused by the breaking of the second spring, but also keep your door working efficiently. Remember, springs are under very high tension, and adjustment or repair should only be performed by a garage door professional.
WHEN SHOULD MY CABLES BE REPLACED?
Visually inspect the cables that attach the spring system to the bottom brackets on both sides of the door. If these cables are frayed or worn, they are in danger of breaking, which can cause injury. Due to the dangers associated with high spring tension, these cables should be replaced only by a trained technician.
MY SPRINGS ARE SQUEAKY. DO THEY NEED TO BE REPLACED?
WHAT OTHER DANGERS SHOULD I BE AWARE OF?
MY DOOR SEEMS TO STRUGGLE TO GET UP AND DOWN. WHAT SHOULD I DO?
CAN I USE THE OLD TRACK WITH MY NEW DOOR?
When buying a replacement garage door, some homeowners are tempted to save a few dollars by putting the new door on the old track. However, your old track may not fit with your new door, depending on the thickness of your sections, the weight of the door, the headroom required, the location of the garage door opener, and other considerations. The track and sections work together as a system. For maximum performance and long life, you should use the track that is designed for your specific door.
I WANT TO INSTALL A NEW GARAGE DOOR BY MYSELF. IS THAT A GOOD IDEA?
HOW OFTEN SHOULD I HAVE MY GARAGE DOOR SERVICED?
Your garage door is probably the largest moving part in your home and is typically used every day. Over time, parts can wear out and break, creating potential safety problems. Although you should perform monthly safety checks and maintenance to your garage door system, an annual Tune-Up from a trained door systems technician can keep your door operating safely and smoothly for a long time.
WHY DOES MY EXTENSION SPRING SYSTEM NEED SAFETY CABLES?
WHAT ARE TAMPER RESTRAINT BRACKETS?
Since the bottom brackets on a garage door are connected to the door’s springs, these brackets are under extreme tension. They should be adjusted or loosened only by a trained door systems technician. Many manufacturers now include tamper resistant hardware that prevents loosening of the brackets by a novice.
CALL US TODAY
Give us a call 24 hours a day, 7 days a week to get started on your project! When you schedule an appointment with Precision, our trucks arrive fully stocked so most repairs can be completed in one visit, and most calls can be set up for same-day service.