Frequently Asked Questions
Home Owner Q & A
A garage door is basically a moving wall. It is the largest moving object in your home and one of the objects with the greatest potential to injure a family member or damage your property. Obviously, an improperly installed, badly worn, or broken garage door system exerts tremendous force when the door closes. Take this decision seriously and choose a company with experience.
WHY PRECISION GARAGE DOOR?
We are locally owned,. We are a part of our community and our customers are our neighbors.
We’re here 24/7 to answer the phones and get a tech scheduled to come out and fix your door as soon as possible.
Our Warranty is the best in the industry: All labor and repaired or replaced parts on your door system are covered for as long as you own your door.
Along with being Licensed, Bonded and Insured, our techs have to be certified before they ever take a call.
At Precision Garage Door of Wilmington, we fix garage door problems quickly and correctly because we know your time is important. You can feel confident that we will be there for you when you need us!
WHAT'S THE DIFFERENCE BETWEEN PRECISION GARAGE DOOR AND THE COMPETITION?
Our technicians are the most prompt and reliable in the business. When you make the call, our techs arrive on time, with fully stocked trucks and fully prepared to handle any problem with your garage door or opener.
Precision Garage Door of Wilmington has the best springs and parts in the industry. We only use commercial grade garage door parts.
You can be confident when you choose Precision Garage Door of Wilmington that the work we do for you will be completed properly, efficiently, and on time.
DO YOU OFFER ANY SPECIALS OR DISCOUNTS?
We sure do! We have military and senior citizen discounts every day. We also offer specials for new garage doors, new openers, and services! See all of our current specials here.
DOES PRECISION GARAGE DOOR OFFER FINANCING OPTIONS?
Absolutely! We accept a number of payment options and we also offer flexible financing with the Wells Fargo Home Projects credit card. Get more information here.
WHEN SHOULD MY SPRINGS BE REPLACED?
Your garage door’s springs are arguably the most important and most dangerous part of your door. Springs wear out over time. Most springs are rated for about 10,000 cycles. Precision Garage Door of Wilmington installs only the highest quality springs that are rated for up to 60,000 cycles. When springs break, injury can result. If you have an older garage door, have your springs inspected by a professional technician and replaced if needed. If your door has two springs, a trained service technician should replace both, even if one is not broken. This will not only prevent any damage caused by the breaking of the second spring, but also keep your door working efficiently. Remember, springs are under very high tension, and adjustment or repair should only be performed by a garage door professional.
WHEN SHOULD MY CABLES BE REPLACED?
MY SPRINGS ARE SQUEAKY. DO THEY NEED TO BE REPLACED?
WHAT OTHER DANGERS SHOULD I BE AWARE OF?
MY DOOR SEEMS TO STRUGGLE TO GET UP AND DOWN. WHAT SHOULD I DO?
CAN I USE THE OLD TRACK WITH MY NEW DOOR?
I WANT TO INSTALL A NEW GARAGE DOOR BY MYSELF. IS THAT A GOOD IDEA?
HOW OFTEN SHOULD I HAVE MY GARAGE DOOR SERVICED?
WHY DOES MY EXTENSION SPRING SYSTEM NEED SAFETY CABLES?
WHAT ARE TAMPER RESTRAINT BRACKETS?
Call Us Today!
Let Precision Garage Door of Wilmington solve your garage door problems. Serving all of Wilmington, NC, we can fix broken springs, cables, openers, and more to get your door operating safely and correctly. For more
information or to schedule a service visit, please contact us today.